AUTONET TV

Questions to Ask Your Franklin Service Advisor

We find that a lot of Franklin drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Franklin automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Franklin. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Franklin automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Franklin service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is tight, he might be able to find a rebuilt or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Give us a call.

Franklin Auto Service
32725 Franklin Rd
Franklin, MI 48025
248-626-2080
http://www.franklinautoservice.net

The Best Test

Would you buy a jacket without even trying it on? Probably not, but it might surprise you that one study shows about half the people buy a vehicle after a short test drive around the block or none at all.  If you're in the market for another vehicle, make sure you check out the most important things so you'll know if that's the right vehicle for you.

Check out the gadgets.  Love a good sound system? Then turn it up loud.  Does it have enough bass for you? See how you like its navigation system if it has one.  Try pairing your Bluetooth smartphone with the vehicle.  Test out how to set the cruise control and how steady it keeps the speed. Back up and check out the rearview camera. If you buy this vehicle, you'll have to live with all of these things every time you drive.

Test the vehicle on roads you know.  See how it handles bumps and potholes, how it takes that tight curve that you drive every day to and from work.  Driving on familiar roads gives you a chance to compare what you know with what you're thinking about buying.

Check the fit.  One suburban driver drove a full-sized SUV and loved it until they got it home and realized it was too high for her old garage.  Remodeling the garage would be the only answer! Try installing your child seats.  Size matters, especially in a vehicle.

Gauge the fuel economy. Many vehicles have a trip computer that will calculate fuel economy quickly.  Here's a tip: you can reset it before your test drive and when you're finished, check it and see what fuel economy you got.  It will be a smaller sampling than would be ideal, but it will give you an idea.

Take as much time as you can.  A lot of sellers will pressure you to restrict your test drive to 10-15 minutes.  Ideally, you'd like to have that vehicle for a week, but that's usually not possible. So try for something in between. Remember, this could be your vehicle for years to come.

Keep in mind that every vehicle will feel strange to you at first. Buying a vehicle is a little like getting married.  You want that marriage to be happy, and you want it to last, so take the time to get to know it as well as you can.

Franklin Auto Service
32725 Franklin Rd
Franklin, MI 48025
248-626-2080
http://www.franklinautoservice.net

Easy Miles ? Do Franklin Driving Conditions Affect Service Intervals?

Have you ever noticed that your vehicle has a schedule in your owner's manual for what is called “severe service” maintenance? Let's define what severe driving conditions aren't: The easiest driving a vehicle experiences is traveling on the interstate for 20 miles (32 kilometers) or more at a constant rate of 65 miles per hour (105 kilometers per hour) in 75°F (24°C) weather with only passengers on board. Change any one of those parameters and you are adding stress to your engine. Change them significantly and you are driving under severe conditions.

Let's look at the parameters one a time. First, the length of the trip. Short trips around Franklin are harder on an engine than longer ones. As your engine cools down, water in the air condenses onto the engine. When you heat the engine again, the water evaporates off. This is healthy. But on short trips, the engine doesn't stay hot enough long enough for all of the water to evaporate. So it starts to build up in the engine oil leading to sludge, which can clog up your engine and lead to serious engine damage. If most or all of your trips around the Franklin area are less than four miles, you should be using the severe service maintenance schedule. Changing your oil more frequently at Franklin Auto Service in Franklin will help prevent the formation of sludge.

Most of us Franklin drivers think of severe MI weather conditions when we think of severe driving conditions. And we're right. Cold MI weather takes its toll on the oil in your vehicle. Remember how water has to evaporate out of the oil to keep your engine healthy? It can take up to ten miles of driving for an engine to get hot enough to get rid of moisture in the oil when the weather is cold.

Hot Franklin weather is also bad for vehicles. When an engine runs, it gets hot. The longer it runs, the hotter it gets. If it gets too hot, it breaks down. So it has to be constantly cooled to keep running. Hot MI weather means your cooling system has to work harder to keep your engine from getting too hot.

So, in the end, most of us Franklin auto owners drive under severe conditions some of the time. Smart Franklin residents will ask themselves the question: "Should I follow the severe service maintenance schedule?" An honest evaluation of our driving habits is the best way to determine which schedule to follow.

Franklin Auto Service
32725 Franklin Rd
Franklin, MI 48025
248-626-2080
http://www.franklinautoservice.net

Franklin Drivers: Is It Time to Replace Your PCV Valve?

The crankcase is the lower part of the engine where the crankshaft is housed and where the engine oil lives. The crankshaft is connected to the pistons that power the engine.

When you are diving around Franklin, fuel is burned in your vehicle engine, it pushes the pistons down and the crankshaft rotates and sends power to the transmission. Some of the explosive gases from combustion squeeze past the pistons and down into the crankcase.

Now this gas is about 70% unburned fuel. If it were allowed to remain in the crankcase, it would contaminate the oil and quickly turn it to sludge. Sludge is like Vaseline and clogs passages in the engine, leading to damage.

Also, the pressure build up would blow out seals and gaskets. So in the old days, there was just a hose that vented the crankcase out into the air. Obviously, not good for our air quality in Franklin, MI.

Enter the PCV valve. It's a small, one-way valve that lets out the gases from the crankcase and routes them back into the air intake system where they are re-burned in the engine. Fresh air comes into the crankcase through a breather tube. This makes for good circulation in the crankcase. And that gets the air out. As you can imagine, however, the valve gets gummed up over time.

Your vehicle manufacturer usually recommends they be changed somewhere between 20,000 to 50,000 miles/30,000 to 80,000 kilometers. Unfortunately, PCV valve replacement is left out of some vehicle owner's manuals, but your friendly service advisor at Franklin Auto Service, we will make sure your PVC is replaced if needed.

Franklin Auto Service
32725 Franklin Rd
Franklin, MI 48025
248-626-2080
http://www.franklinautoservice.net